We are unable to add an item to an existing order; in this case, it is best to place a new order.

If you wish to cancel or modify your order, please contact our customer service department as soon as possible. Depending on the order processing stage, we cannot guarantee that your request will be processed, so please pay particular attention to the delivery address you provide.

Rest assured, however, that returns are possible within 14 days of receiving your package if you wish to cancel your order due to a change of mind.

First, we invite you to check your spam/junk folder. If the email is not there, you can log in to your customer account to verify that your order has been validated and that the email address you provided is correct.

If your problem persists, please contact our Customer Service team who will be able to provide you with further information via our contact form

Logistical errors can unfortunately happen, although they are very rare. Committed to resolving any shipping errors as quickly as possible, we encourage you to contact us as soon as possible by registering the return directly from your customer account.

You can then select the option ?œI did not receive the correct item??when registering your return and send us a photo of the item you received.

We will then get back to you as soon as possible, once we have reviewed your request and confirmed the availability of the item you originally ordered.

Shipping costs depend on your shipping address and the shipping method selected. They will be displayed when you place your order.

Standard delivery is free for orders over ??50 in Metropolitan France and over ??00 in the European Union.

When you place your order, an estimated delivery time will be provided. This timeframe takes into account the storage of the items in your basket and the delivery method chosen.

To track your order, please log in to your customer account and click on the relevant order. You will then find a summary of your order as well as a link to track your package. If your order has not yet been shipped, its status will be "confirmed" in your customer account. If more than 3 business days have passed without any specific delivery date being provided, please contact us using the contact form, specifying the order reference number.

Logistical errors can unfortunately happen, although they are very rare. Committed to resolving any shipping errors as quickly as possible, we encourage you to contact us as soon as possible by registering the return directly from your customer account.

You can then select the option ?œI did not receive the correct item??when registering your return and send us a photo of the item you received.

We will then get back to you as soon as possible, once we have reviewed your request and confirmed the availability of the item you originally ordered.

Shipping costs depend on your shipping address and the shipping method selected. They will be displayed when you place your order.

Standard delivery is free for orders over ??50 in Metropolitan France and over ??00 in the European Union.

We deliver to 30 different countries. To find out if we deliver to your address, please click on the currency icon located in the top right corner of the website.

If the address provided when placing your order contains an error, or if you were absent at the time of delivery, the package may be returned to us by the carrier. Once your package has been returned to us, it cannot be reshipped and you will be automatically refunded within a maximum of 14 business days from the date of receipt at our warehouse.

Occasionally, your items may be shipped in multiple packages for logistical reasons. Please check your shipping confirmation email, which should indicate whether your items will arrive separately or not.

If your order was shipped in separate packages, each delivery note will list the items inside. If an item is missing from your order after receiving the package(s), please contact our Customer Service department, specifying your order number, the missing item, and its reference number. We will get back to you as soon as possible.

Not satisfied with the product you received? You have 14 days from the date of receipt of your order to return any item that does not meet your expectations.

To do so, please click on the following link: Make a Return and register the return of the item(s) you wish to return.

Please use the provided shipping label, which will be available on the returns portal and via email. Please note that the original shipping label must be completely hidden to avoid any confusion during transit.

Note: In the case of a refund, the cost of the return label will be deducted from the refunded amount. This will be indicated when you submit your return request.

If you choose an exchange or a credit note, the cost of the return label will not be deducted.

The refund will be processed within 14 days of receiving your items and will be automatically credited to the account associated with the credit card used for payment or to the PayPal account used for payment. You will receive an email confirming receipt of your returned products and the refund.

If you received the product less than 14 days ago, go to the Return section . In the list of return reasons, select ?œThe item is damaged or defective.??We also ask you to specify the nature of the defect in the comments field and send us photos of your item.

If the return period has passed, please contact our customer service department by email using the contact form , including a photo of the defect. We will then contact the brand to confirm that the defect will be covered.

To remove your address from our newsletter, you can unsubscribe at the bottom of the emails or write to us via our contact form .

You no longer need a password to log in to your account. Click on the "Profile" icon located in the top right corner of the website. Enter your email address, and you will then receive a verification code valid for 15 minutes.

After adding products to your cart, simply enter your coupon or gift voucher in the "Discount code or gift card" field located at the checkout stage, just before finalizing your order. This field appears once you click "Proceed to checkout" from your cart.

You no longer need a password to log in to your account. Click on the "Profile" icon located in the top right corner of the website. Enter your email address, and you will then receive a verification code valid for 15 minutes.